Returns & Exchange

Return Policy : • We not allow return policy, we allow only exchange policy, in case damage/defective items. • Opining video is compulsory for exchange returns of items for our every parcel & must make video start to end don’t crop or cut and send video to our support team. • If any item damage/defective from us, then our team first checks opening video and take decision, Final decision take by our team it will be exchange or not, then it will be inform by us. • Our team always supports you for exchange but, we need compulsory opening video & we always take respect of your shopping and also care of your valuable money. • If your order is not same as per your order, only in this condition you can claim exchange, all times are sent with RETURN tag within 5 days. • All returns items must be unused and unwashed for hygiene reasons; and returned with original packaging and tags in place. Items without Return tags will not be accepted. Note : The Shipping Charges is not refundable. Once we receive the returned products, a quality check will be performed on the items by our quality team. This is subject to the return having met the following requirements : • The items should be unused and unwashed for hygiene reasons. • The product should have original and tags in place. Items without the original tags will not be accepted. • They should be returned within 7 calendar days, form the delivery date. • In case you receive a damaged/defective, simaan.in should be notified within 24 hours of receipt. We may request you to share opining video at simaan.in/support@simaan.in. • If you choose to self-ship the products, they should be dispatched within 48 hours after the exchange request is called. • Any returned times received by us and then will be returned to the customer at their expense. The Return Process : Online Exchange (It’s only for damage/defective items) You can exchange an item online at simaan.in by following the below steps. • Log in to the ‘My Account’ section at simaan.in • Choose the order that needs modification • Select the product to exchange and fill in the required information • You may reach us on 9890262433 for taking return request. For any other queries, you can speak to our customer care team either by calling on 9890262433 or by e-mailing at support@mimaan.in Please have the below information ready before you call customer care or mention the same in the mail: Order Number : Register E-Maid ID : Product Name : Pick-Up Address : To process a exchange successfully, please re-pack the items to be returned with all the original packaging and tags that they were shipped with. Mention the order details and complete shipping address on the packet as stated below : Order Number, Product name & Exchange Reference Number Shipping Address : SIMAAN, SADGURU, SHOP NO. 41, ZAVERI BAZAN, KASARI BAZAR, AURANGABAD (MS), India – 431001o Terms and Conditions : This exchange policy applies to all times purchased directly from simaan.in (with the exception of Personalized items, discounted and unless there is a product defect). The policy is subject to change. Hence, please visit our website simaan.in for the latest policy. Exchange : You can exchange an item purchased www.simaan.in with the same item or another item, however, all exchange are subject to stock. Cancellation Policy : We only accept cancellations within 12 hours from the item that the order is place. To cancel an order, please follow the following: - After 12 hours any condition order cannot cancel their order. - Go to your orders and cancel the order - Contact us by sending an email at support@simaan.in with your order number within 12 hour.